Privacy Policy
TinyTech Solutions is a trading name and product owned, managed and developed by Brainwave Studios LTD.
brainwave Studios LTD is a digital consultancy firm that offers services to private and public sector organisations to. We combine expertise in automation, no-code application building, database management, strategic planning and an innovative mindset to improve operational outcomes.
We are committed to maintaining your confidence and trust with respect to your privacy. Our principles are simple – we will be transparent about what data we are collecting about you, the sources of those data, how we use the information we hold about you, and the choices you can make.
We collect personal data on our clients, their employees and our other contacts for the purposes of maintaining our relationship with them and fulfilling our contracted role.
Information we collect
We collect information from you in three ways: directly from you during your ongoing relationship with us, from your employer, or from publicly available sources, such as LinkedIn. The amount of data we collect depends on the frequency and nature of your interactions and engagement with us.
We collect or use the following information to provide and improve products and services for clients:
• Names, title and contact details
• Occupation
• Links to your public social media presence
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Usage data (including information about how you interact with and use our website, products and services)
• Video recordings
• Records of meetings and decisions
• Website user information
We collect or use the following personal information for information updates or marketing purposes:
• Names and contact details
• Marketing preferences
• Website and app user journey information
We collect or use the following personal information to comply with legal requirements:
• Name
• Contact information
• Client account information
• Any other personal information required to comply with legal obligations
We collect or use the following personal information to protect client welfare:
• Names and contact information
• Client account information
We collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Payment details
• Customer or client accounts and records
• Financial transaction information
• Correspondence
We do not hold any sensitive personal data.
How we use your data
In pursuit of our business interests we use personal data to manage our relationship with clients and potential clients, deliver our services, and to send news of interest about our firm and its services, and about broader areas of interest to clients. We may do this by post, telephone or email. Those who provide us with email addresses will be sent our e-news from time to time. We may, on occasion, use an email provider, such as Mail Chimp, to send e-marketing. Each newsletter contains an unsubscribe option and we can also remove you from the list if you send a request via email to brainwave Studios LTD.
How we protect your personal data
We take the security of your data very seriously. We take precautions to safeguard your personal information against loss, theft and misuse, unauthorised access, disclosure and destruction through the use of appropriate administrative, physical and technical security measures.
Your data is stored on a database system called Airtable which is a cloud based, SOC 2 Type 2 compliant database system. There is detailed information about their approach to security here: [Trust & Security | Airtable](https://www.airtable.com/company/trust-and-security?_gl=1*1pzxy36*_gcl_au*MTc1MTUwMDkwOS4xNzIxMTUwMzk3*_ga*MzM2Njc0NjM5LjE3MTMzNjQ1OTE.*_ga_VJY8J9RFZM*MTcyNTAwODE3My4zMS4xLjE3MjUwMDgyODkuNDMuMC4w).
We use Fillout as our digital form builder and it is SOC 2, Type 1 data-gathering compliant service. There is detailed information about their approach to security here: [Security at Fillout](https://www.fillout.com/help/security).
You should be aware that in the case of these systems, data will be transferred outside of the EEA to servers hosted in the US. They both have in place transfer mechanisms with their hosting providers that satisfy the requirements relating to the transfer of data from the European Union to the U.S. governed by appropriate contractual clauses.
Our lawful bases for the collection and use of your data
Brainwave Studios LTD. is the Data Controller for the personal data we hold on you. We rely on three grounds for lawful processing:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Information updates and marketing – we process data because it is in our Legitimate Interest and would enable us to refine our services and make improvements to benefit the client
• Where we are communicating with you via your personal email address, rather than a company email address, we rely on your consent to do so. You can withdraw this consent at any time.
Broadly, the lawful processing of data is to:
- Provide and improve products and services for clients
- Provide information updates or for marketing purposes
- Comply with legal requirements
- Protect client welfare
- Deal with queries, complaints or claims
We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details below.
How long we keep information
We consider our relationships with potential, current and past clients and other contacts to be enduring and we will retain much of your data indefinitely unless you request otherwise.
Contact details
Contact us with any queries about your data or this Privacy Policy at:
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
18 September 2024